General Product FAQs
What is architectural hardware?
Architectural hardware includes functional and decorative products like door handles, locks, hinges, and accessories used in building design and construction.
Where can your products be used?
They are suitable for residential, commercial, and industrial applications – including internal and external doors, fire-rated doors, and high-traffic environments.
Cleaning & Maintenance FAQs
How should I clean stainless steel door hardware?
Use a soft cloth and mild soap solution. Avoid harsh chemicals, abrasive cleaners, or steel wool which may damage the finish.
How often should I clean my hardware?
We recommend cleaning your hardware at least once a month in normal conditions, and more frequently in coastal or high-humidity areas.
What can I do if my stainless steel hardware starts to show signs of tea staining?
Gently clean the surface with a non-abrasive stainless steel cleaner.
Can I use disinfectants or sanitizers on your hardware?
Yes, but make sure they are pH-neutral and free from chlorine or bleach. Wipe off any residue afterward to prevent damage.
Usage & Installation FAQs
Can your hardware be installed on fire-rated doors?
Yes, many of our products are compatible with fire-rated door assemblies. Please check the specific product’s certification or ask us for guidance.
Can I retrofit your hardware onto existing doors?
In many cases, yes. Please provide us with the measurements or photos of your existing setup, and we’ll help you find the best match.
Product Care & Durability FAQs
How long will your hardware last?
With proper care, our stainless steel hardware can last for many years, even in high-use areas.
Is your hardware scratch-resistant?
While stainless steel is durable, it can still scratch with rough use. We recommend regular maintenance and care to preserve its appearance.
What should I do if a product becomes loose or misaligned?
Check and tighten all fixings. If the issue persists, contact us for replacement parts or further assistance.
Ordering & Support FAQs
Do you offer warranties on your products?
Yes, we offer warranties on manufacturing defects. The duration varies by product – please check individual warranty details or contact us.
Do you supply to trade customers or bulk orders?
Yes, we work with trade clients and offer competitive pricing for bulk orders. Get in touch with us for a custom quote.
Can I get custom sizes or finishes?
We can supply custom hardware solutions depending on your requirements. Contact us to discuss your project needs.