1 Refund:
For a full refund, mail us on or before 30 days from the receipt of original order.
2 Returns:
AEL will accept, for return or exchange, items in new condition, unworn, unaltered and free of damages; Items cannot be returned / exchanged after 30 days from the receipt of original order.
3 Cancellation:
We accept Cancellation as long as the order has not been dispatched. After this point, the buyer will be responsible for shipping the item back to us for a Full Refund or Exchange. To Process a Cancellation, you have two options, Please choose one: A) First option to fill in this Cancellation Form "DOWNLOAD FORM" and scan and email back. B) We will also accept an Email stating you want to cancel with your order number.
4 Delivery:
We ship items out as soon as possible. But this will not always be the same day as you order. In general, please add 2 -3 business days to allow for processing time. If we anticipate a longer lead time, it will be noted in the item description. If you have any questions about the lead time of any specific item, please contact us at "sales@aelshop.co.uk" with your questions. You should receive an email confirming your order shortly after you place it. If you don’t receive the email, please check ‘SPAM’ folder. If you don’t receive confirmation email at all, you may not receive shipment notification and tracking information if applicable.